Our Hotel

Coupled with our impeccable services, Grand Hyatt Macau redefines hotel luxury and offers facilities and amenities to meet your every need. Free Wi-Fi and Internet is available for all registered guests to stay connected. Our concierge team is dedicated to ensuring that your stay in Macau is as successful as possible. Enjoy 5-star perks including air ticket confirmation, restaurant bookings, messages, car hire, bell-desk and parking services.


Hotel Features

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Map & Directions

Grand Hyatt Macau comprises two wave-inspired towers within City of Dreams, an aquatic-themed, integrated entertainment resort located on Cotai. The hotel reflects the energy and exciting cultural fusion that makes this former Portuguese colony unique and a dynamic destination for MICE groups.

Grand Hyatt Macau is just a 45-minute ferry ride from Hong Kong International Airport and an hour from Hong Kong. The hotel is also a mere five minutes’ drive from both the Macau International Airport and the Taipa Ferry Terminal, and only 15-20 minutes by car from the City Centre. A City of Dreams complimentary shuttle service is available to chauffeur hotel guests to all the territory’s major transport terminals, as well as the city centre, where they can explore the Portuguese architecture and other historic elements of this UNESCO-listed World Heritage site.

To view the pick up / drop off locations and schedule of the complimentary Shuttle Bus, please click here.

Driving Instructions From the entrance of the airport:
  • Turn left to Avenida Wai Long
  • Stay on Avenida Wai Long and go across the roundabout
  • Turn left at the City of Dreams and Grand Hyatt Macau is located approximately 500 metres on the right
More Map & Directions >>


Grand Hyatt Macau is equipped with wheelchair-accessible rooms, Braille symbols in elevators, audio smoke detectors in the rooms and audio/strobe-light smoke detectors in public areas.  The hotel also have wheelchairs available upon request. Please contact the Concierge at +853 8868 1234 or e-mail macau.grand@hyatt.com for accessibility assistance. 
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Business Services

Business Centre at Grand Hyatt Macau ensure that guests have access to a wide range of facilities and services that make being away from the office a cinch.
  • Photocopying, printing and binding services
  • CD burning
  • Facsimile
  • Chinese/English typing
  • Internet access
  • Written translation and interpretation
  • Office equipment rental
  • Boardroom rental
  • Wrapping / packing
  • Courier service
Business Centre services are available upon request. For enquiries, please contact Concierge at +853 8868 1234 for assistance.
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Guest Services

A haven of sophistication and unparalleled attention to detail awaits you at Grand Hyatt Macau. Our Macau luxury hotel welcomes you with stylish accommodation, thoughtful amenities and personalised services designed to make your stay exceptional.


It is easy to stay connected at Grand Hyatt Macau – high-speed wireless Internet access is provided throughout the hotel, from the guestrooms to restaurants and even poolside. The Concierge provides dining recommendations, as well as information about city sites, transportation and tours. Business services are also available, including broadband Internet access, laptop and mobile phone rental, and secretarial and courier services, to ensure that you can be at your most productive throughout your stay. Our City of Dreams location is an ideal base for getting around Macau thanks to convenient transportation services, including complimentary shuttle buses and luxury limousines. Grand Hyatt Macau also offers secure parking, which is complimentary for all in-house guests. Anticipating your every need, each guestroom features a full range of deluxe toiletries and amenities. Additional personal and travel items are available from our Hotel Shop, open 24 hours a day.
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Internet Access

Grand Hyatt Macau offers delegates complimentary wireless broadband Internet access throughout the property, including in the guestrooms and all meeting rooms, providing seamless e-mail access, Internet browsing and video-conferencing capabilities. Broadband Internet access is also available in the Business Centre.

Tel: +853 8868 1234
E-mail: macau.grand@hyatt.com
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Onsite Services

Grand Hyatt Macau offers guests an extensive range of Concierge services. The resourceful Concierge staff can provide air ticket confirmation, sightseeing arrangements, ticket bookings (helicopter transfers between Hong Kong and Macau, ferries, “The House of Dancing Water” show, golf, karting, Macau Tower Sky Jump, etc.), restaurant and other reservations, message services, car hire, bell services and much more. Nothing is too much trouble for the Concierge team at Grand Hyatt Macau.


Services and facilities
  • Check-in time: 3:00pm
  • Check-out time: 11:00am
  • WiFi Internet connection throughout the hotel
  • Airport limousine/limousine for hire
  • Two ballrooms and eight meeting salons
  • Four restaurants and bars
  • 24-hour Room Service
  • Complimentary City of Dreams shuttle bus to key locations throughout Macau, and pick-up from major ferry and airport terminals
  • Multilingual hotel/Concierge staff on duty 24 hours
  • Babysitting
  • In-house florist
  • Major credit cards accepted
  • Hyatt Worldwide Reservations Centre
  • Sightseeing tours and recommendations
  • Hairdressing salon
  • Business Centre
  • Valet parking

Tel: +853 8868 1234
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Grand Hyatt Macau is pleased to offer our guests the convenience of indoor valet parking and assisted self-parking. For your convenience, we have 150 secure parking spaces available.


Self-parking is complimentary for all in-house guests of Grand Hyatt Macau. For outside guests, valet parking is MOP50 per hour while self-parking is MOP25 per hour.


Tel: +853 8868 1234
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Hotel Shops

Grand Hyatt Macau Introduces Exclusive Retail Collection


Grand Hyatt Macau has launched an exclusive retail collection enabling guests to take home a useful souvenir of their Macau stay. Business guests can choose from a selection of gifts including digital calendars, stationery set, letter openers and USB drives, available from the Concierge counter.

The Grand Hyatt Macau 2014 interactive desktop digital calendar is a useful tool for regular guests. It not only helps to keep your schedule organised in the digital age but, when connected via WiFi, the calendar provides up-to-date information, promotions, special events and seasonal greetings from Grand Hyatt Macau.


Retail Price:

Interactive Desktop Digital Calendar: MOP 980

Stationery Set: MOP 540

Letter Opener: MOP 40

USB Drive: MOP 75

Bulk order discount available.



In addition to the deluxe toiletries and personal amenities offered in your guestroom, our 24-hour Hotel Shop provides a wide range of personal and travel items, including over-the-counter medication, contact lens solution, panty hose, batteries and travel adaptors. Official Grand Hyatt Macau souvenirs are also available as a memento of your stay. Please contact the concierge for our full product list.

Hours: 24 hours
Enquiries: Tel: +853 8868 1234

E-mail: macau.grand@hyatt.com

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Located at City of Dreams, Grand Hyatt Macau provides easy access to the airport, and the sights and sounds of the city’s major business districts.

Limousine Services
Grand Hyatt Macau provides limousine service for all guests, whether travelling to and from the airport or within Macau.
Limousine transport: one way
Taipa: MOP 400/hour
Macau or Coloane: MOP 460/hour

To reserve your Limousine, please contact our Concierge at +853 8868 1234.


Taxis are readily available at the entrance of our hotel Grand Hyatt Macau, 24 hours a day.

The taxis in Macau is black with a cream roof. The flag-fall charge is MOP17.00 for the first 1600 metres, with MOP2.00 added for every 260 metres thereafter. There is a MOP3.00 surcharge for each item of luggage carried in the boot. 


There is a MOP5.00 surcharge for boarding a taxi at Macau International Airport or journeys from Macau to Coloane.


From Taipa to Coloane, a MOP2.00 surcharge applies, while there is no surcharge from Macau to Taipa or from the islands to Macau.


Shuttle Services
The hotel offers Complimentary Shuttle Bus to and from City of Dreams.

Enquiries: +853 8868 6688


City of Dreams Shuttle Bus - Lucky Express


 From City of Dreams        

 To City of Dreams        


 Border Gate

 09:05 – 00:30

 09:00 – 24:00

 5  to 10 mins
 15 to 20 mins after 10:00 PM

 Macau Ferry Terminal

 09:00 – 00:30

 09:00 – 24:00

 8 to 15 mins
 15 to 20 mins after 11:00 PM

 Taipa Ferry Terminal 

 09:00 – 00:35

 08:45 – 00:15

 10 to 15 mins
 20 - 45 miins after 9:00 PM

 Macau International Airport

 10:15 – 21:50

 10:00 – 21:30

 See the time table below

 Macau Peninsula

 (Hotel Sintra)

 11:30 – 24:00

 11:00 – 24:00

 6  to 15 mins
 30 mins after 11:00 PM

 Cotai Macau Connection

 (Macau Tower)

 12:00 – 21:20

 12:00 – 21:15

 10 to 35 mins

 Lotus Bridge Check Point

 09:15 – 20:45

 09:00 – 21:00

 15 to 25 mins

 Inter-property Connection

 (City of Dreams <> Studio


 10:20 – 24:00

 10:00 – 24:00

 6 to 25 mins

 Cotai Connection (West Route)*

 11:30 – 22:30

 11:30 – 22:30

 5 mins

 Cotai Connection (East Route)*

 11:30 – 22:30

 11:30 – 22:30

 5 mins

*West Route: Studio City > Sands Cotai Central > City of Dreams > Venetian > Galaxy > Broadway
*East Route: Studio City > Sands Cotai Central > City of Dreams > Broadway > Galaxy > Venetian


City of Dreams Shuttle Bus - Macau International Airport

To City of Dreams
From City of Dreams
10:00 13:20 16:10 19:30 10:15 13:30 16:30 19:40
10:20 13:40 16:30 19:50 10:35 13:50 16:50 20:00
10:40 13:50 16:50 20:00 10:50 14:10 17:00 20:20
11:00 14:10 17:10 20:20 11:10 14:30 17:20 20:40
11:25 14:30 17:35 20:40 11:30 14:40 17:40 20:50
11:35 14:50 17:45 21:00 11:50 15:00 18:00 21:10
12:05 15:00 18:15 21:10 12:15 15:20 18:25 21:30
12:15 15:20 18:25 21:30 12:25 15:40 18:35 21:50
12:40 15:40 18:50   12:55 15:50 19:05  
13:00 16:00 19:10   13:05 16:10 19:15  


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Check-in Time: 3:00 PM
Check-out Time: 11:00 AM

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City of Dreams, Estrada do Istmo, Cotai, Macau, China,